Terms of service

Customer satisfaction is a priority with us. We want our chocolates to arrive in the same condition as they leave our shop. Orders are shipped out within 24 hours of receipt of payment confirmation, however, we don't ship on Fridays to avoid chocolates sitting in shipping warehouses over the weekend.

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We ship using Canada Post's XpressPost or Expedited Post unless you request priority shipping (at an additional cost). Once your order is processed, we will confirm completion by email with the Canada Post tracking number. Please contact us with any special delivery instructions. We do not use "safe drop" instructions to avoid packaging being mishandled at the door.

Shipping information is the responsibility of the customer, so please ensure that the information is complete (including a telephone number) and accurate to ensure successful and timely delivery.

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Shipping is handled by a third party carrier; as such we cannot control their processing and delivery times, nor temperature control. We pack our chocolates with care to give them the best chance of safe arrival, but cannot be held responsible for their condition during shipping.

 

If for whatever reason a customer wishes to cancel an online transaction, it will be net a 3% transaction fee to process it due to the online processing.